Duration: 4+ years
Compensation: up to $100/hr
# of Openings: 2
*** This is NOT an ADMINISTRATOR position. ***
Responsibilities:
- Partner with outsourced ServiceNow developer on complex administration/integrations.
- Strong experience creating a scoped application that users are using (not just integration or data movement).
- Coordinating integrations with applications such as Active Directory, in-house and COTS developed.
- Hands-on design, development and deployment experience with the ServiceNow platform. End to end implementation of ServiceNow products & applications which involves requirements gathering, development, testing, training and go-live support.
- Use scoped application framework to develop applications including service portal components.
- Prepare requirement specifications and design documents.
- Establish and drive ServiceNow configuration standards.
- Facilitate the implementation and integration of all modules.
- Facilitate and test all system upgrades and configuration changes.
- Participate in design review with other team members.
- Partner with outsourced ServiceNow developer on UIs, Workflows and notifications.
- Improve project delivery and provide recommendations for process improvement especially automation.
- Research the latest products of ServiceNow and implement prototypes to meet potential business needs.
- Ensure configuration consistency across development, test and production environments.
Qualifications:
- 7+ years of IT and ServiceNow experience.
- Extensive knowledge in Javascript, HTML, CSS, Jelly, XML, Webservices, Angular JS.
- Advanced scripting knowledge in business rules, UI pages, UI actions, Workflows, ACLs, Script Includes, Notifications, Flow Designer, Studio.
- Advanced Configuration experience with HRSD and/or PPM is highly desired.
- Any experience with Field Service, Customer Service Management and/or Security Operations (GRC) will be VERY helpful.
- Experience in implementation and customization of core applications including Incident, Problem, Change, Knowledge, Configuration Management, Service Catalog and Service Portal.
- Experience in integrating ServiceNow with third-party software using REST/SOAP including scripted web services, MID servers.
- Experience in Service Portal and building custom widgets using AngularJS.
- Strong experience in building custom scoped applications in ServiceNow.
- Experience in configuring and maintaining CMDB including Discovery, Asset Management is highly desired.
- Willingness and ability to run basic automated testing.
- Experience in conducting full system upgrades for patch and family upgrades. Resolving code conflicts and recommending best practices with upgrades.
