Java Production Support Practitioner (23-00273)

By May 9, 2023May 30th, 2023No Comments

NOTE: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor or transfer visas at this time. No Vendors/3rd parties.

Job Description:

  • Must have 7+ years of experience and technical understanding of software design and experience in Java, REST, SOAP, Java Scripting, Mule ESB Databases like SQL, Oracle, Cassandra or DB2, APM tools like Splunk, Dynatrace or AppDynamics.


  • Responsible for platform stability, proactive job monitoring, issue management & resolution, triage, reporting and timely escalation.
  • Responsible for triage in production following the release management & code deployment process.
  • The ideal candidate must be highly self-motivated, proactive, attention to detail, good documentation & communication skills to interact with partners like TI, Application, Other Prod Support teams like CCO, L1, L2, L3, Application and Business stakeholders as required.
  • Serve as hands on Subject Matter Expert and support issues resolution (Priority 1, 2 & 3).
  • Ensure Systems and applications meet/exceed performance, fault tolerance and availability metrics.
  • Application Release and Deployment Support. Production Ticket/Issue Triage.
  • Hands on experience with L1 / L2 / L3 support work load.
  • Write scripts to automate mundane daily BAU tasks.

Nice to have: Python and Unix Scripting IBM Master Data Management MQ Linux/UNIX WebSphere