NOC Engineer – Wireless Infrastructure (23-00257)

By May 2, 2023May 30th, 2023No Comments

# of Openings: 4 (shifts)
Shifts Available: 
A – Sun-Wed 6a-4p
      A – Wed-Sat 6a-4p
      B – Sun-Wed 12p-10p
      B – Wed-Sat 12p-10p

Job Description:
As a part of the Network Operations Center of Excellence, you will monitor the wireless network's infrastructure consisting of: Transport, Core, RAN and PaaS, as well as create and troubleshoot 5G cell site incident tickets.


  • Document incidents in the ServiceNow ticketing system and manage escalation processes as needed.
  • Engage and escalate issues with team members when needed.
  • Enter/update Trouble Tickets with tech details as well as schedule and coordinate additional troubleshooting.
  • Support site monitoring and complete health checks following maintenance activities.
  • Provide first level operational engineering support to detect incidents, troubleshoot problems.
  • Review network logs to discern state changes of network equipment.
  • Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication.
  • This position will be 24x7x365 on a fixed or rotational basis.
  • Other duties as assigned.


  • 1+ year of experience working within the Wireless industry on either the carrier or vendor side of the business.
  • 1+ year experience in network operations.
  • Basic knowledge of IP routing, protocols and transport, software systems/services running virtualized functions.
  • Ability to use ticket tracking services such as Jira and/or ServiceNow.
  • Ability to multitask, meet objectives, and solve issues in stressful situations with high speed of completion and high degree of accuracy.
  • Ability to quickly learn new tools and systems.
  • Willingness to work on any assigned shift.
  • Bachelor's degree in Engineering or technical degree preferred, or an equivalent combination of highly related experience and education.