Duration: Direct Hire/Permanent
Location: REMOTE; Charlotte NC, Salt Lake City UT, Houston TX

*** U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor or transfer visas at this time.***

Providing continuous feedback of site health, reliability, availability, and user experience to both engineering and product owners. In addition to monitoring and insight, a heavy focus will be placed on automation opportunities and automating operational processes to maintain 99.9% availability of core products.

Responsibilites

  • Performs Production SaaS operational and administration duties to maintain the health and reliability of SaaS production systems
  • Performs Production SaaS support, incident management, problem management, and service restoration as needed to quickly respond to and resolve production issues
  • Implements and trains team members on tools for measuring core product health in production (with opportunities to extend those capabilities all the way back through the entire DevOps pipeline)
  • Implements the measurement capability of core product availability across Azure and private Cloud using HTTP endpoint testing and synthetic user testing

Requirements:

  • 3+ years of software Engineering, computer science, information technology experience
  • Understanding of web hosting infrastructure and architecture in highly available environments
  • 3+ years of experience with Dynatrace AppMon, Dynatrace SaaS or competing products
  • Experience measuring and monitoring .NET applications, SQL Servers/Database, and Serverless cloud resources or equivalent Java-based experience
  • PowerShell or Linux scripting for creating automated routines for ensuring site availability
  • Development/coding experience and skills for writing custom automation solutions