Duration: Right-to-Hire
Compensation: up to $65/hr (Conversion up to $105k Base + Bonus + Benefits)
Location: REMOTE

*** No Vendors/3rd parties. ***

*** U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. ***

Responsibilities:

  • SAP infrastructure connectivity knowledge a must.
  • Accountable for the delivery of ITIL Service Operations processes of Problem, Change, Configuration, Incident and Release Management.
  • May specialize in the delivery of one of the processes or provide management and coordination across multiple processes.
  • Responsible for single/multiple clients
  • Manage events such as an Incident or a Change and supports a continuous improvement strategy in providing accurate recording of information and the related analysis of the events.
  • Conduct monthly meetings with the client using the standard SDM monthly meeting agenda.
  • Responsible for monitoring and delivering services against defined service descriptions and service levels.
  • Requires the ability to apply processes and its interdependencies to the relevant client business, SLA requirements and key performance indicators (KPI's).
  • Responsible for the delivery of key performance indicators (KPI's) including client and management, leadership reporting and trending.
  • Develop strategic improvements to both the deliverables of the processes and the development of the processes themselves. 
  • Exists in Delivery Centers,, or direct client facing located on client sites.
  • Complete Change Orders for all Client Scope changes. 
  • Manage Security Exceptions, Patching and Educate client teams (AO, BPO, etc.) regarding Security Risk. 

Required Skills

  • SAP Infrastructure connectivity experience.
  • Experience with direct client facing management.
  • Scope management and/or contract management experience.

Preferred Skills

  • ITIL experience, working with Incident, Change, and Problem Management
  • Experience with Demand Management
  • Experience managing external teams (vendors)
  • Experience Managing a virtual team (multiple locations)
  • Experience with Project Management